Shipping policy
Thank you for shopping with IAN THOMAS HOLT. We specialize in trendy and premium casual apparel for global consumers. Our team adheres to standardized order fulfillment and cross-border shipping standards, aiming to deliver all clothing items with precise order matching, intact product quality and reliable delivery schedules for every customer.
1. Order Processing Time
Following successful order confirmation, all apparel purchases will undergo thorough inspection, professional arrangement and intact packaging within 1-3 business days, excluding weekends and statutory public holidays. Processing timelines may be slightly extended during peak shopping seasons and promotional events due to surging order volumes. We will deliver timely notifications to customers in the event of any major shipping delays.
2. Shipping Rates and Delivery Estimates
Logistics fees for all clothing orders are automatically computed and visibly displayed on the checkout page prior to payment completion, ensuring full cost transparency for every transaction.
Estimated delivery times:
Standard Shipping: 15 business days
All stated delivery durations are non-binding estimated values. Actual parcel arrival timelines may fluctuate as a result of courier service disruptions, customs clearance reviews, adverse weather scenarios, global logistical limitations and public holiday arrangements in destination territories.
3. Shipment Confirmation and Order Tracking
Once your clothing order is fully processed and dispatched from our local warehouse, you will receive an automated shipment confirmation email bundled with exclusive parcel tracking credentials.
Real-time tracking data and logistics status will typically be activated and accessible for online monitoring within 24-48 hours after the shipping carrier completes parcel collection and system synchronization.
4. Incorrect Address Disclaimer
Customers are solely responsible for verifying and perfecting their shipping address details during checkout to prevent misdelivery, parcel loss and return issues.
IAN THOMAS HOLT accepts no legal liability for parcels misdelivered or returned due to inaccurate, missing or incomplete address information provided by customers. Any shipments returned on account of address errors will be subject to additional reshipping fees borne entirely by the buyer.
5. Lost or Damaged Packages
If your parcel goes missing during cross-border transportation, please reach out to our customer support team within 7 days following your scheduled delivery date to initiate an official logistics investigation.
If your apparel items arrive with torn packaging, fabric damage, stains or other defects upon receipt, please submit a support ticket within 48 hours of delivery. Clear photos of damaged goods and original packaging are required for verification, and our team will assess and resolve the issue promptly.
6. Apparel Care and Usage Liability
Every clothing piece is equipped with tailored care guidelines covering daily wear, washing and storage requirements. Customers are advised to follow the official instructions for routine product maintenance. IAN THOMAS HOLT is exempt from all liability for garment damage, shrinkage, fading or structural issues caused by improper cleaning, drying, unauthorized tailoring or personal product misuse.
7. International Shipping and Customs Notice
All international apparel shipments may be subject to import duties, customs tariffs and miscellaneous clearance fees imposed by local authorities of destination countries. These auxiliary charges are the exclusive responsibility of customers and are not incorporated into product pricing or standard shipping fees.
8. Contact Information
Should you have any questions or concerns regarding this Shipping Policy and your order logistics progress, please get in touch with our dedicated support team via the official details below:
Trade Name: IAN THOMAS HOLT
Phone number: +64 27 245 3423
Email: support@quantquell.shop
Physical address: 214 Lynden Court, Chartwell, Waikato, Hamilton 3210, New Zealand